|E-pub ☧ Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives (English Edition) ♋ eLivres or Kindle ePUB free

Excelente para una rapida vision e ITSM Very good book for ITSM. Excellent reference for IT managers and a good start for simplyfied and understanding IT figures One of the best I found so far As a program manager, this was exactly the book needed to get to work on a metrics program I recommend this for IT senior management. |E-pub ♗ Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives (English Edition) ♵ How Do You Measure And Report Your IT Services And Processes Which Metrics Matter The Most To Senior Executives Finally, Here Is A Book That Shows You How Not Theory, But A Practical Guide That Shows You The Operational Metrics To Use And How These Can Be Calculated Into Key Performance Indicators KPIs And Critical Success Factors CSFs That Resonate With Senior Management In This Book, You Will Learn About The Following Defining And Building A Comprehensive Metrics Program Metrics That Are The Most Important And How To Calculate Them How To Measure Your IT Services Tips And Suggestions For What To Do If Inadequate Tools And Reporting Exist Suggested Approach For How To Build Your Metrics Program Step By StepIn Addition, This Book Directs You To Free Sources For IT Service Management Process And Service Metrics And Reporting Dashboards That You Can Use Yourself Simply Enter Your Key Operational Metrics And The KPIs And CSFs Get Automatically Calculated A Comprehensive Guide For Building Any Service Management Metrics Program With All The Information You Need In One Place No Theory Here This Gives Us Real Metrics We Can Easily Go AfterA Fantastic Addition To Our IT Service Management Solution Set